Professional Profile

Healthcare, respite, caregiving, community health, and crisis-support experience.

Kayla McClellan is a Certified Medical Assistant and Respite Provider with Emergency Medical Services training and more than ten years of professional and family caregiving experience. Her background combines clinical support, patient access, care coordination, crisis-informed communication, disability and veteran support, caregiver relief, and in-home care.

Résumé

Professional summary and core competencies.

Certified Medical Assistant and Respite Provider with clinical, administrative, caregiving, community-health, and crisis-support experience. Known for confidentiality, organized documentation, compassionate communication, professional boundaries, and individualized care.

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Clinical Support

Medical assisting and patient-care operations.

  • Vital signs and patient histories
  • Clinical and administrative documentation
  • Referrals, testing coordination, and follow-up
  • Prior authorizations and insurance workflows
  • AthenaOne EHR superuser support

Respite and Caregiving

Caregiver relief and person-centered in-home support.

  • Respite care for family and primary caregivers
  • Personal care and daily-living assistance
  • Meal preparation and medication reminders
  • Mobility, transportation, and safety monitoring
  • Companionship and meaningful activities

Community and Crisis Support

Calm, trauma-informed, and resource-oriented response.

  • Crisis-informed communication and de-escalation
  • Emotional support and safety awareness
  • Community resource navigation
  • Care coordination and referrals
  • Confidentiality and professional boundaries

Professional Experience

Healthcare, respite, and caregiving roles.

August 2019 – July 2024

Lead Medical Assistant / AthenaOne Superuser

Los Alamos Urology — Los Alamos, New Mexico

Provided clinical and administrative support, coordinated patient care and testing, maintained records, managed authorizations and supplies, trained staff, and supported AthenaOne workflows.

May 2018 – September 2019

Patient Access Representative / Lead Radiology Scheduler

Los Alamos Medical Center — Los Alamos, New Mexico

Coordinated radiology scheduling, registration, insurance verification, and communication among patients, providers, and clinical departments.

February 2017 – April 2019

Professional Caregiver

Home Instead — Northern New Mexico

Supported older adults and individuals through personal care, meals, medication reminders, mobility, transportation, companionship, housekeeping, safety monitoring, and caregiver relief.

More than 10 years

Respite, Family, and Independent Caregiver

Private Homes — Northern New Mexico

Provided respite and ongoing support to older adults, individuals with disabilities, veterans, and family members with complex needs through consistent, respectful, and individualized care.

Education, Credentials, and Training

Professional development and relevant qualifications.

Training status is stated precisely. Records containing private identifiers are not posted publicly and may be provided to approved reviewers.

Provider Qualification

Respite Provider

Provides temporary caregiver relief and individualized support for older adults, people with disabilities, veterans, and families managing complex care needs.

In Progress — Summer 2026

Community Health Worker Core Competency Training

MCD Global Health

Training in community-health practice, communication, resource navigation, advocacy, and coordinated support.

June 2–3, 2025

Mobile Crisis Team Academy

Two-day academy covering mobile crisis response, coordinated behavioral-health support, safety, communication, and crisis-system practices.

Relevant Training

Emergency Medical Services

University of New Mexico–Los Alamos

Training supporting patient assessment, safety awareness, emergency response, and healthcare communication.

Healthcare Credential

Certified Medical Assistant

Background in medical assisting, clinical documentation, patient support, scheduling, referrals, insurance workflows, and coordinated care.

Safety Training

CPR / BLS Training

Training in cardiopulmonary resuscitation and basic life support. Current documentation is available for direct review when applicable.

Issued March 2025

Caregiver Certificate

NM Caregivers

Credential supporting professional in-home care, person-centered assistance, safety, and respectful service.

Professional Links

Profile, portfolio, and project work.

Caregiving Business

Kay's MountainTop Care.

Respite, companion, transportation, and in-home support services in Northern New Mexico.

Supporting Documentation Index

Records available for appropriate review.

  • Respite provider: provider and caregiver documentation
  • Community health: CHW cohort records and training schedule
  • Crisis response: Mobile Crisis Team Academy invitation, agenda, and learning objectives
  • Caregiving: résumé, caregiver credential, and employment history
  • Medical assisting: healthcare résumé and clinical/administrative work history
  • EMS and CPR/BLS: education and training documentation

Private certificates, credential numbers, employment records, and documents containing personal information are not posted publicly. They may be provided directly to training programs, employers, credentialing organizations, or approved reviewers.